Our entire platform was built to execute tasks at scale, but with quality as the #1 goal. Here are some ways we’ve integrated quality.
First, any judgment (aka any task done through the Squad human task interfaces) is done by a known contractor that has passed a series of ‘Capability’ tests:
Second, since all tasks are completed through our human task interfaces, Squad has the ability to measure and track all actions (clicks, time spent on actions, right and wrong answers, etc). As such, we are able to measure ‘Intent’ down to the tiniest detail. Here are some of the tools we employ to ensure quality.
Finally, whenever possible we leverage artificial intelligence to accomplish work. Each time we do that, we receive a confidence score as an output. Every time the confidence score falls below an allowable threshold, we use human(s) to judge those results to ensure accuracy, and further retrain the system to improve accuracy the next time around. This is called using a Human-in-the-Loop. At the end it is the best balance of Humans + AI together to accomplish the highest quality output while still accounting for other success factors like cost, flexibility, and speed.
We can support turnaround times as fast as 1 hour, depending on the complexity of the task.
The short answer is, it depends.
The longer answer is, we have to deeply understand your workflow to identify areas that are suitable for automation. Some things make perfect sense to automate, some things do not make sense to automate. We have tools and systems to identify the exact value of automation and allocate our engineering resources appropriately.
Historically for certain clients we have been able to automate between 30% – 50% of tasks within 6 months to 1 year. Again this is entirely dependent on the specific workflow. Please speak with our team to understand more around the capabilities and potential for automation.
We natively support English and Hindi. Through partnerships with translation software companies we can support and integrate virtually any language into our workflows. Please speak directly with our team about your specific use case to see if we can support your workflow.
Yes, by design our platform can plug into a wide array of external partners and software systems. Please speak with our team to discuss any 3rd party integrations.
Here is the link to our API documentation.
This depends on the complexity of the integration and available resources. We’ve seen full end-to-end integrations go live in as fast as 1 week.
API Integrations are very straight forward. Here is our API Documentation.
Setting up the actual workflow and rulesets from our end can require 1-3 days for initial setup, assuming the guidelines are straightforward. We typically set this up during a proof of concept to demonstrate our capability, quality, and pricing.
We support many solutions such as moderation, categorization, tagging and enrichment, calling, search tuning and recommendations, competitive benchmarking, and many others for a wide array of industries. For each solution we are able to entirely customize a workflow to suit your operations. To get a full view of the solutions we support please visit www.squadplatform.com/solutions
We support industries including Internet Retailers, Marketplaces, Brands, Real Estate, and others. Our platform can also support use cases for many other industries including Finance, Healthcare, Insurance, and dozens of others. If your industry has highly repeatable operations we suggest speaking with our business development team to see if there may be an opportunity.
All our code is hosted on AWS. The majority of our servers are located in the Singapore region along with some in the US (Oregon) region.
Our platform monthly uptime has consistently has been between 99% to 100% for the last 12 months. We guarantee an uptime of 99% on our API endpoints.
Existing average/median response time of our API endpoints is ~900 ms. API Response time is expected to reduce to <= 300 ms by the end of 2017.
Most of our critical services are highly available with redundancies, load balancing, Multi A-Z deployments etc. e.g Our application servers are horizontally scaled coupled with AWS Elastic Load Balancing (ELB). e.g. Our database storage supports availability across multiple zones in a region via AWS Relational Database Services (RDS).
We do daily backups of our database and take AMI Snapshots (Amazon Machine Images) snapshots of our application servers as emergency backups.
Yes we have had a couple of outages in the past as described below:
Amazon Web Services has 14 data center regions around the world. Each region is located in a separate geographic area. Each region has multiple, isolated locations known as Availability Zones (AZ). Amazon provides us the ability to place resources, such as instances, and data in multiple regions and multiple Availability Zones in a region.
e.g. Region examples: US West Oregon (3), Northern California (3) US East Northern Virginia (5), Ohio (3) Canada Central (2) South America São Paulo (3) Europe Ireland (3), Frankfurt (2), London (2) Asia Pacific Singapore (2), Sydney (3), Tokyo (3), Seoul (2), Mumbai (2) China Beijing (2)
Our code is deployed in
Scenario 1: One availability zone in our region (Singapore currently) is affected:
Scenario 2: All availability zones in our region (Singapore currently) are down due to the natural disaster:
Scenario 3: Delhi is affected by a natural disaster:
Scenario 4: US West Oregon AWS Data Center or other regions (barring Singapore region) are affected by a natural disaster:
Currently our main offices are in San Francisco and India, with satellite offices in Los Angeles, Bangalore, and Gurgaon.
Our current head count is over 50 employees and we are growing extremely fast. Want to join us? Check out our Careers Page.
Our team is structured in five autonomous departments or ‘Squads’
We’ve raised $2.1 million in Series-A investment from incredible investors including:
Check out our careers page to see all current openings. If you don’t see any role where you fit in but still want to work with us then please send us an email at firstname.lastname@example.org.
We’re happy to hear that. You can send us an application at email@example.com
Please come visit us to find out, we always love a good game of ping pong:)
Please contact firstname.lastname@example.org